Privacy policy

What is collected, and why

Forms you choose to send. The contact form and the Appeal Review form collect what you type — name, email, PCN number, your description — plus any photos you attach. These are used solely to reply to you and, for the Appeal Review, to assess your ticket. Photos submitted for an Appeal Review are deleted once the review is complete, and within 30 days at the latest. Form submissions are processed and stored by Netlify, this site’s hosting provider.

Advertising. This site uses Google AdSense, which uses cookies to serve and measure ads and may personalise them based on your browsing. You can control ad personalisation through Google’s Ads Settings, and read how Google uses data at policies.google.com.

Basic analytics. Aggregate search data (via Google Search Console) shows which pages and searches bring people here. It is anonymous and used to decide what to write next.

On your device only. Small features like saved streets and dismissed banners use your browser’s local storage. That data stays on your device and is never sent anywhere.

Third parties used by this site

Netlify (hosting and form handling), Google AdSense (advertising), OpenStreetMap and Leaflet (maps on some pages, which load map tiles from their servers), and Buy Me a Coffee (the tip jar, an external site with its own privacy policy). None of them receive your form submissions except Netlify, which processes them.

What this site never does

It never sells your information, never shares your Appeal Review photos or details with anyone (including the council), and never signs you up to anything.

Your rights

You can ask what information is held about you, ask for it to be corrected, or ask for it to be deleted at any time — use the contact form and it will be done. If you are unhappy with how your data has been handled you can complain to the ICO at ico.org.uk.